Tradesly

About Us

Tradesly is a hybrid AI customer service platform built for home services like HVAC, plumbing, electrical and more. Unlike AI-only tools that replace your CSR team, Tradesly combines two products that work together. AI Whisper Coaching listens to live calls and gives CSRs real-time guidance and customer history exactly when they need it. Every CSR performs like your best closer. AI Voice Agent answers routine, overflow, and after-hours calls 24/7 with a natural voice. It books appointments, qualifies service requests, and filters spam. When a caller needs a human, it performs a warm transfer with full context. Smart call routing sends low-value calls to AI and high-value calls to AI-coached humans. No call hits voicemail. No revenue call gets lost to a bot.