Tradesly

About Us

For home services businesses — HVAC, plumbing, electrical, and more — the phone is the pipeline. A missed call isn't a minor inconvenience. It's a lost job, a wasted ad dollar, and for businesses running Google Local Services Ads, a potential 90-day ranking penalty that compounds the damage for months.
The typical fix is to hire more CSRs or lean harder on the team you have. But even good CSRs fumble under pressure — they panic-quote prices, skip qualification steps, and struggle to stay consistent across every call type, from a price shopper to a Saturday night emergency.
Tradesly is built for this problem. It's a hybrid AI customer service platform that doesn't replace your CSR team — it makes them better, and covers the gaps they can't fill.
AI Whisper Coaching listens to live calls and pushes real-time guidance and customer history to your CSR's screen at the exact moment they need it. The right response for the right scenario, automatically. Every rep performs like your best closer, even on their worst day.
AI Voice Agent answers routine, overflow, and after-hours calls 24/7 with a natural voice. It books appointments, qualifies service requests, and filters spam — capturing revenue that would otherwise hit voicemail and walk to a competitor. When a caller genuinely needs a human, the agent performs a warm transfer with full context already in hand.
Smart call routing ties both products together: low-value calls go to AI, high-value calls go to AI-coached humans. No call hits voicemail. No revenue call gets lost to a bot.

https://www.tradesly.ai/